Refund & Returns Policy

Last Updated: May 2026

At Pot It, customer satisfaction is very important to us. Since we deal with live plants and fragile handmade products, we request all customers to carefully read our Refund & Returns Policy before placing an order.

1. Live Plant Disclaimer

Plants are natural living products. Slight variations in:

  • Size
  • Shape
  • Color
  • Leaf count
  • Overall appearance

are completely normal and are not considered defects. Minor soil displacement, slight bends, or small leaf damage during transit may also occur due to the nature of live plants and shipping conditions.

2. Damaged or Wrong Product

If you receive:

  • A severely damaged plant/product
  • A wrong item
  • A missing item

Please contact us within 24 hours of delivery.
Claims raised after 24 hours may not be eligible for refund or replacement.

3. Mandatory Unboxing Video

A clear unboxing video is mandatory for all refund or replacement requests.
The video must:

  • Start before opening the package
  • Clearly show the sealed package and shipping label
  • Clearly show the damaged, wrong, or missing item
  • Be continuous without cuts or edits

Claims without proper unboxing proof may not be accepted.

4. Refund & Replacement Eligibility

Refunds or replacements may be approved only if:

  • The product arrives severely damaged
  • A wrong product is delivered
  • The product is completely unusable upon arrival
  • An item is missing from the order

All claims are subject to verification by our support team.

5. Non-Refundable Situations

Refunds, returns, or replacements will not be accepted for:

  • Minor soil spillage during transit
  • Slight natural leaf damage or discoloration
  • Small variations in size, shape, or color
  • Delayed delivery caused by courier services or weather conditions
  • Incorrect orders placed by the customer
  • Change of mind after the order has been dispatched

6. Refund Process

Once approved, refunds will be processed within 5–7 business days to the original payment method.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

7. Replacement Policy

In certain cases, we may provide a replacement instead of a refund, depending on product availability and the nature of the issue.
Replacement requests are subject to verification and approval.

8. Cancellation Policy

Orders can only be cancelled before dispatch.
Once an order has been shipped, cancellation requests may not be accepted.

9. Return Policy

Due to the delicate nature of live plants and handmade products, physical returns are generally not accepted.
Customers may still be eligible for a refund or replacement in cases involving:

  • Severe damage
  • Wrong product delivery
  • Missing items

provided valid unboxing proof is submitted.
In some cases, we may request additional photos or information before approving a claim.

10. Contact Us

Pot It
Email: support@potitstore.com
Phone: +91 7551819854

 

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